Returns and Refunds Policy - LotusShades.com
Thank you for shopping at LotusShades.com. We are committed to providing you with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Returns and Refunds Policy below.
1. Returns Eligibility:
• We accept returns within [2 working days] from the date of delivery.
• To be eligible for a return, the item(s) must be unused, in their original packaging, and in the same condition as when received.
2. Non-Returnable Items:
• Certain items are not eligible for return, including but not limited to:
• Personalized or custom-made products, including custom signage.
• Perishable goods.
• Gift cards.
3. Return Process:
• To initiate a return, please follow these steps:
• Contact our customer support team at [contactlotusshades.com] to request a return authorization.
• Provide your order number, the reason for the return, and any relevant details.
• Wait for our team to review your request and provide you with return
instructions, including the return shipping address.
4. Return Shipping:
• The cost of return shipping is the responsibility of the customer, unless the return is due to a mistake on our part or a defective product.
• We recommend using a trackable shipping method to ensure that your return reaches us safely.
• Please package the item(s) securely to prevent damage during transit.
5. Inspection and Refunds:
• Upon receiving your returned item(s), we will inspect them to ensure they meet our return eligibility criteria.
• If the return is approved, we will process your refund within [20 working days] of receiving the returned item(s).
• Refunds will be issued in the original payment method used for the purchase.
6. Damaged or Defective Items:
• If you receive a damaged or defective item, please contact us immediately with clear photos of the damaged or defective product.
• We will arrange for a replacement or issue a full refund, including any applicable return shipping costs.
• If you wish to cancel an order that has not yet shipped, please contact us as soon as possible. We will do our best to accommodate your request.
• If the order has already been shipped, the standard return policy will apply.
8. Contact Information:
• If you have any questions or need further assistance regarding returns and refunds, please reach out to our customer support team at [firstname.lastname@example.org ].
9. Policy Changes:
• Lotusshades.com reserves the right to make changes to this Returns and Refunds Policy at any time. Any updates will be posted on our website.By making a purchase on Lotusshades.com, you acknowledge that you have read, understood, and agreed to this Returns and Refunds Policy. Please review our Delivery Terms & Conditions and other relevant policies on our website for a complete understanding of our terms and conditions.